frequently asked questions

What products and services do you offer?

Recovery-Disks.com offers recovery CD's and DVD's for every computer ever made, as well as the support for using those CD's and DVD's to restore your PC back to factory condition. Our support department can help you install your recovery disks and provide you with some special opportunities to have your computer optimized and protected to increase your PC's productivity, protect against data loss, and protect you from what caused you to have to reinstall the OS in the first place.

What is included in my order?

All orders come complete with the discs needed to reinstall your computers operating system, install all updated drivers, applications and utilities your computer needs to operate the . Additionally, with each complete order of recovery disks there are specific instructions on installing each of the components of your order. If you're interested in placing your order now, please click here.

How do I process my order?

Recovery-Disks.com offers its customers four convenient ways to process their orders. We offer the ability to manually type in your computers manufacturer, model number, or other identifying information to pull up search results for your specific computer. In addition to the search bar, there is also a pull down menu that will allow you to select your computers manufacturer. After selecting the manufacturer you'll be then given the opportunity to select the model of the computer using, then the operating system, then place the order. The third, an most convenient for some, is our sales team that is reachable by live chat. By clicking here, you can connect to our sales team and speak to a live person that can process your order for you. The final method of processing your order is through our toll free number at 1.800.896.2363. Call and speak to a representative today to process your order. You may also click here, to have a representative call you at your convenience.

What payment options do you accept?

Recovery-Disks.com accepts Visa, Master card, American Express, Discovery, and Paypal as payment methods. We're a Paypal verified merchant meaning you can rest assured that your ordered will be delivered on time and your payment information is safe.

Is my payment information secure?

Recovery-Disks.com does not retain its customers payment information. Payment information is not stored, or saved for any reason. Once your payment has gone through, we can no longer charge your payment method any more than what you've agreed to pay for your recovery disks and services. All payments are taken through a secure website and processed over a secure connection.

Do you sell my information?

Absolutely not. At no time will your information be sold, rented, or given out. Please view our privacy policy here for more information regarding your privacy.

What if I need technical support?

Recovery-Disks.com provides its customers with instructions in every order of recovery disks. These instructions are detailed and explain the process of using them step by step. If at anytime you require additional assistance you may contact us using one of the methods listed here. Technical support outside of the provided instructions is rendered at an additional charge. Please contact a support representative for more details or to purchase this service.

Do you have a phone number?

Recovery-Disks.com provides its customers with a toll free number to call to process orders, receive technical assistance, or handle any other customer service related issues. That number is 1.800.896.2363.

What do you guarantee?

Recovery-Disks.com guarantees that your recovery disks will arrive within a timely matter as stated in our terms and conditions. We also guarantee that your disks will ship within 12 hours of your order being processed, and that the recovery disks you receive are 100% operable. Its important to note that these guarantees are further detailed and covered in our terms and conditions.

How long does shipping take?

Your recovery disks are shipped within 12 hours of your order being processed. Once they are shipped, depending on where you're located in the country, it may take 3-5 days to receive them. Customers report an average of 2-3 days to receive their order. Customers that are located close to shipping address frequently reported a 1 day delivery. If you need your recovery disks more quickly, please choose our overnight shipping option. More details about shipping can be found here.

Can I download the ISO myself?

Recovery-Disks.com does provide its customers with the ability to download their recovery disks directly from our website along with instructions on how to download, copy, and load the disks into their system. This process does take some time, but is quicker than having the physical disks shipped to your location. Please contact our sales team if you're interested in this method of delivery.

Do you ship outside the USA?

Yes, Recovery-Disks.com will ship your order outside of the United States. Please be sure to include accurate shipping information. The customer is responsible for all shipping taxes, tarriffs, and customs charges. Recovery-Disks.com refuses to falsify any customs forms at the request of the customer.

Do you accept returns or exchanges?

Recovery-Disks.com has a very strict return and exchange policy to protect both parties interest. Please view this policy here. Any questions regarding this policy can be answered or clarified by calling 1.800.896.2363.

Do I need a COA to use the disks?

In short, yes, you will need your Certificate of Authenticity, or the license key for your operating system. This 'product key,' or license information can be found usually on the bottom of your laptop, or the back of your desktop. If you're unable to locate this information Recovery-Disks.com can help you locate it. Please contact us for details.

Can I select any operating system?

You must install the operating system that came with your computer from the manufacturer or whichever operating system you have the COA (certificate of authenticity,) or license agreement for. This 'product key,' or license information can be found usually on the bottom of your laptop, or the back of your desktop. If you're unable to locate this information Recovery-Disks.com can help you locate it. Please contact us for details.

What if the disks arrive with damage?

If your order arrives to you damaged and unusable, please contact our customer service department here. We will ship you another set immediately. No additional payment is required for this service.